When things don’t work as they should, many streaming services emit error codes. When your device is unable to communicate with Netflix servers due to a connectivity issue, for example, Netflix will display the error code NW-2-5. Error codes are also displayed on Disney Plus, each of which has a different cause.
If your smartphone can’t connect to Disney Plus’ servers, you’ll get “Error Code 83” on your screen. This could be caused by a variety of circumstances such as server outage, a bad internet connection, or device compatibility issues, among others. Let’s have a look at some potential solutions to the problem.
How to Fix Disney Plus Error Code 83
1. Check the status of the Disney Plus server
If Disney Plus is unavailable due to a technical issue, you may be unable to watch it. Make sure Disney Plus isn’t suffering server-side outage before troubleshooting your browser and devices to resolve the Disney Plus “Error Code 83.”
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Check the status of Disney Plus using programs that provide real-time website monitoring services, such as DownDetector and IsItDownRightNow. If these platforms indicate that the streaming service’s servers are having troubles, you’ll have to wait until Disney Plus resolves the issue. In the interim, we recommend reporting the server outage to the Disney Plus Help Center.
Close the Disney Plus tab in your browser and go to the streaming service’s website if these platforms report that the servers are running properly. If the “Error Code 83” persists, try visiting Disney Plus in a different browser.
2. Verify Browser Compatibility/Try a New Browser
If your preferred web browser does not load Disney Plus, use a different browser to access the streaming service. To access Disney Plus, you must also ensure that your browser(s) matches the system requirements.
Disney Plus does not support browsers on gaming consoles, smart TVs, or devices running Linux or Chrome OS, just so you know (i.e., Chromebooks). Also, if you’re using a PC or laptop, make sure you’re using a browser that’s suitable.
On Windows and macOS devices, Disney Plus works with Google Chrome (version 75 or newer), Mozilla Firefox (version 68 or newer), and Internet Explorer 11. Disney Plus is also supported by Microsoft Edge, but only on Windows 10 devices. To discover more about the service’s system requirements, go to the Disney Plus Help Center. Return to Disney Plus by updating your browser and device to the most recent version.
3. Verify the Internet Connection
A slow connection will not only cause video to skip and buffer, but it will also cause the Disney Plus error code 83 to appear. Disney Plus recommends a minimum internet speed of 5.0 Mbps for HD video and 25.0 Mbps for 4K content for the best and most error-free streaming experience.
To test your internet speed, go to sites like Fast.com or Speedtest.net. If your internet speed is slower than the recommended level, move your device closer to the router and try again. Disconnecting unused or unidentified devices from the network might also help to increase internet speed. Reboot your router, switch off your VPN app, or contact your internet provider if your connection stays unaltered.
To gain the speed you need with wired connections, consult this troubleshooting tutorial on resolving slow Ethernet. We also suggest reading this article on how to solve erratic internet speed if you want to learn more about how to optimize your connection for smooth streaming.
4. Reinstall or update Disney Plus
If the Disney Plus app is giving you “Error Code 83,” go to the Apple Software Store or Google Play Store and update the app. Remove the app from your device and reinstall it from scratch if it’s up to date.
5. Delete the Disney Plus app’s data
On Android smartphones, corrupt cache data might cause connectivity issues. If you’re getting the “Error Code 83” message on the Disney+ app for Android, deleting the cache data might help.
Tap App details after long-pressing the Disney Plus app icon.
Select Storage & Cache from the drop-down menu.
Clear the cache by tapping the symbol.
When you relaunch Disney Plus, the problem code should no longer appear. If it does, reboot your device and double-check. This should be done on non-mobile devices as well. If you see this issue when using the Disney Plus app on your console, smart TV, or set-top box, power cycling the device(s) may help.
